EastLink integrates Sigma OSS
Under the arrangement, Sigma will integrate and certify its Service Management Platform (SMP) with EastLink's billing system.
Sigma's SMP is designed to automate order management and service provisioning for a range of services, including those delivered via IP and wireless.
EastLink is also deploying Sigma's Voice Service Package (for commercial and residential phone service), Service Topology Manager (for managing subscriber services and the underlying network), CLEC Interconnection Gateway (for managing voice services, including activation and dealings with LEC trading partners), and Service Profile Manager (a CSR order capture Web portal).
"We needed to upgrade our backoffice infrastructure so we could easily create, provision and manage services across a multi-vendor network," said Eastlink Senior Director of Engineering and Operations Jim Fitzgerald, in a statement.