Broadband training specialist Jones/NCTI has launched IP Voice, an "e-learning" course that covers VoIP installation and troubleshooting.
Jones/NCTI, the result of a recent merger of Jones International Academy and NCTI, said IP Voice uses a blend of full-motion video and animation to demonstrate voice service installation. Much of the training video is from an "over-the-shoulder" perspective of the installer.
Individual modules, meanwhile, range from preparation and installation in single-family homes and multi-unit buildings, installations in homes with security systems, and troubleshooting and safety.
The entire course includes three hours of video, and can be taken over a two-day period or over several days. A demonstration of the course is available on the Web.
Cable One Inc. is using the new courseware to train about 800 technicians, said Jones/NCTI Director of Market Strategy Michael Guilfoyle. Jones/NCTI is also negotiating the course's use with two of the top four U.S. MSOs, he said.
The company said the course also marks its first to employ Confidence Based Learning (CBL), a time-saving training method created by UCLA Processor of Education Jim Bruno. CBL assessments also ask students to identify the confidence level of their answers. Among the benefits, Jones/NCTI believes the method will produce fewer truck rolls after initial installations.
"With Confidence Based Learning, the difference between employees being pretty sure versus confident of what action to take is enormous to a business in terms of operational expense and customer retention," said Jones/NCTI President Tom Brooksher, in a release.
CBL "is something that we, as an organization, philosophically believe in," Guilfoyle said, noting that a "top" MSO hopes to use the system in conjunction with Jones/NCTI for workforce assessment purposes.