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Comcast vows that customer service is now job one

May 5, 2015 | by Brian Santo, @CEDmagazine | Comments

At a posh, newly remodeled flagship storefront that has yet to open to the public, Comcast announced a number of new initiatives to improve customer service, and had on display several others that have been in the works for some time.

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Broadband Direct

Daily news and top headlines for broadband communications engineering and design professionals

Dolan suggests Cablevision merger with Time Warner Cable

May 6, 2015 9:31 pm | by Brian Santo, @CEDmagazine | Comments

Not five minutes after taking the stage at the INTX general session today, Cablevision CEO James Dolan knocked the entire industry completely off balance by doing everything but explicitly asking Time Warner Cable CEO Rob Marcus to buy Cablevision.

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Comcast announces sleek new gateways for 2016

May 5, 2015 3:10 pm | by Brian Santo, @CEDmagazine | Comments

Updated from INTX: Comcast CEO Brian Roberts revealed a line of gateways with a swanky new soft-edged polyhedral design; the official launch of its voice-based remote control; and a set of relationships with companies making automated home products.

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DirecTV adds 60K subs in US in Q1

May 5, 2015 10:59 am | by The Associated Press | Comments

DirecTV said it added 60,000 net subscribers in the U.S. market during the quarter, or 48,000 more than it added in last year's first quarter. Total enrollment in its largest market climbed about 1 percent to 20.4 million.

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Handful of MSOs offering Hulu directly

May 5, 2015 10:36 am | by Brian Santo, @CEDmagazine | Comments

Mediacom has cut deals to make both Netflix and Hulu directly available to its customers. Hulu entered similar deals with Armstrong, Atlantic Broadband, Mediacom Communications, Midcontinent Communications and WOW!

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Meerkat wins Mayweather-Pacquiao match

May 4, 2015 5:49 pm | by The Associated Press | Comments

The match popped up, unauthorized, on new services like Twitter's Periscope and Meerkat, where people used the video function on their smartphones to relay the broadcast directly to the Internet.

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Arris integrates TiVo interface in new set-top

May 4, 2015 5:42 pm | by Brian Santo, @CEDmagazine | Comments

Arris has begun integrating TiVo software and cloud-based services with some of its set-top boxes, an interesting development given that TiVo and the huge chunk of Arris that used to be Motorola were at each other’s throats just a few years ago.

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Wheeler confident FCC will beat Title II lawsuits

May 4, 2015 3:07 pm | by Andrew Berg, Wireless Week | Comments

"I said all along, the big dogs are going to sue," Wheeler said during an interview at TechCrunch's Disrupt New York event that was broadcast online. "There's nothing surprising about that." 

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Fellows joins Energy 2020 program as chief scientist

May 4, 2015 2:50 pm | by Brian Santo, @CEDmagazine | Comments

Meanwhile, Liberty Global CTO Balan Nair said his company is adding Energy 2020 goals to its RFPs, and said he'd like to see the telcos join in the program.

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Cablevision holds steady in Q1

May 4, 2015 2:26 pm | by Helena Fahnrich, @CEDmagazine | Comments

Cablevision’s net revenue in the first quarter grew 2.5 percent to $1.61 billion compared to last year’s first quarter net revenue, which was reported at $ 1.58 billion.

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Cable operations pace Comcast's Q1

May 4, 2015 2:03 pm | by Brian Santo, @CEDmagazine | Comments

Shrugging off the aborted takeover of Time Warner Cable, Comcast turns in a solid Q1, paced by broadband additions and the enthusiastic reception to the X1 platform.

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Robbins to succeed Chambers at Cisco

May 4, 2015 11:48 am | by The Associated Press | Comments

Chambers, who has served as CEO since January 1995, will continue to serve as board chairman. Cisco said that he has grown the business from $1.2 billion in annual revenue when he took on the CEO role to $48 billion in revenue in 2014.

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Telcos ask FCC for stay on Title II

May 1, 2015 3:01 pm | by Brian Santo, @CEDmagazine | Comments

Several organizations from the telco sector have petitioned the FCC for a stay on its Open Internet Order, which reclassifies broadband as a communications service subject to Title II regulation.  

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TWC turns in best ever quarter, operations-wise

May 1, 2015 2:40 pm | by Brian Santo, @CEDmagazine | Comments

Time Warner Cable turned in one of its most impressive quarters in terms of subscriber metrics in a very long time, as the rumor mill spun crazily about the company’s options now that Comcast has given up its takeover attempt.

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Suddenlink accelerates broadband in MO

May 1, 2015 1:38 pm | by Helena Fahnrich, @CEDmagazine | Comments

Over the next three years Suddenlink will introduce a new non-symmetrical high-speed internet service to its customers in St. Joseph, Missouri. The two low tiers of service of 15 and 30 Mbps will be upgraded to 50 Mbps. Customers that have internet at 50 Mbps will be upgraded to 75 Mbps.

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Comcast puts dent in Charter's Q1

May 1, 2015 1:34 pm | by Helena Fahnrich, @CEDmagazine | Comments

Charter recorded an $81 million net loss, which the company attributed to expenses tied to Comcast’s Time Warner Cable buyout transaction. The company said it incurred $86 million in interest expense related to financing the Comcast transaction and $13 million in related costs.

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