C-COR Inc. has integrated mapping capabilities with its Mobile Workforce Manager (MWM) via a deal with MapFrame Corp.
Under the deal, C-COR has integrated MapFrame FieldSmart software with the MWM, which contains a suite of field service automation tools for scheduling, routing and workflow management to field techs via wireless data connections and mobile computing devices.
The addition of FieldSmart will enable the MWM platform to provide a spatial view of plant information related to work orders. FieldSmart's viewing package includes maps and facility data, work management, dispatch and customer information.
The mapping capability "will reduce the time required and costs incurred to resolve trouble calls and outages," said Terri Richardson, vice president of product and market management for C-COR Solutions.