Verizon lends emergency help to VoIP service providers

Mon, 04/25/2005 - 8:00pm
Jeff Baumgartner

Verizon said it will hawk its Enhanced 911 emergency calling system to other VoIP service providers.

The system, which aims to answer a shortcoming regularly associated with VoIP services, connects VoIP customer 911 calls to Public Safety Answering Points (PSAPs). The calls are sent over a dedicated network and automatically provide the PSAP operator with the name and address associated with the caller's telephone number.

Verizon stressed that the system will still require VoIP customers to provide up-to-date location information so that 911 calls can be routed to the appropriate PSAP.

"Working with VoIP companies and their vendors, we have identified a means to route VoIP calls so that they appear in emergency response centers much the way wireline and wireless 911 calls do," said Michael O'Connor, Verizon's executive director of federal regulatory affairs.

Verizon expects to offer the service in New York City this summer. If successful, Verizon will replicate the service in other markets.


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