SupportSoft bows automated home networking installation software

Mon, 12/02/2002 - 7:00pm
Roger Brown

As cable modem subscribers increasingly install home networks in order to share their broadband connections with multiple PCs, they're often stymied by complex and proprietary gear. SupportSoft Inc. is riding to the rescue with HomeNet, a software application designed to enable broadband service providers to offer subscribers an easy solution for pre-qualifying, installing, configuring and receiving ongoing support for their home networks.

SupportSoft HomeNet software is an intelligent automated solution for home networking, allowing service providers to accelerate revenue generation by deploying value-added services. By automating network installation and ongoing support, HomeNet also helps service providers lower the cost of supporting complex new services.

SupportSoft's HomeNet streamlines the entire process of wired or wireless home networking. Product capabilities include pre-qualification to assist in determining if users have the right software and hardware to enable home networking; configuration and settings protection to establish if the computer is correctly connected to the router, ISP network, ISP service or the Internet; resource sharing to handle the entire configuration process for setting up features such as file sharing; and ongoing proactive support. This provides the subscriber with personalized self-service and assisted service options to target and fix problems when they arise.

SupportSoft counts among its customers many of the largest cable MSOs, including Charter Communications, Cox Communications, Comcast Corp. and Time Warner Cable's RoadRunner Internet service. The company's software is distributed to customers via the MSOs.


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