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Comcast restores partial e-mail outage

Thu, 02/14/2002 - 7:00pm
Anne Kerven

A Comcast Cable Communications spokesperson said Friday that the MSO had repaired a partial e-mail outage that affected about 350,000 cable modem subscribers who were migrated to the MSO's new high-speed network and were given Comcast e-mail accounts.

The outage, traced back to a Comcast-controlled inbound e-mail distribution server, first surfaced Wednesday, and kept some customers from receiving e-mail. Those messages are being delivered today, a Comcast spokesperson said. Customers still were able to send e-mail during the partial outage.

An initial report on the outage said about 470,000 of Comcast's 950,000 cable modem customers were impacted. A Comcast spokesperson said Friday that the outage's impact was limited to 350,000 high-speed subs.

The e-mail fix ends a busy week for Comcast, which came under fire on Tuesday amid reports that the MSO had begun tracking cable modem subscribers' Web browsing activities.

Comcast later said it would discontinue that practice to ensure the privacy of its high-speed customers, adding that it has never shared personal information about what sites its customers visit on the Web.

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