Pace Micro Technology Americas says it has restructured its sales operations, and set up network support and customer service functions for the U.S. cable market.
The company's Pace Custom Care program includes a customer front office with a toll-free number staffed 24 hours a day, every day of the year, the company says.
The company also offers service level agreements outlining issue resolution time frames, tracking procedures, performance reviews and other points. The service accepts customer faxes, e-mail and calls.
The company also will take on its customers' issues involving its partners or competitors, it says.
The program is located in the company's Boca Raton headquarters.
Pace also announced management changes. Kevin Polak is new VP of sales for North and South America, Alan Lipsham is head of network support and Japaline Bryant oversees customer service.