ADC offers Web-based customer care system
ADC yesterday debuted Singl.eView Web, a new application that creates the first fully integrated Internet-based convergent billing and customer management system that service providers can deploy in approximately 30 days. With its electronic bill presentment and payment (EBPP) and self-care capabilities, Singl.eView Web enables customers to pay bills, access account information and order new products and services in a secure online environment.
Singl.eView Web is designed to help communication service providers save money by reducing demand for costly paper-based billing and lowering call center expenses with its Web-based customer interface.
The Singl.eView suite also integrates with operational support systems (OSSs), so service providers can seamlessly link everything from Web-based applications to customer relationship management (CRM), network management and enterprise resource planning systems.
With Singl.eView Web, customers can go online and access detailed product and service data, update their contact details, request information about a product or service, interact with a customer service representative, or request a phone call from a CSR. Customers can also review and manage their account transaction history.