Subscribers/surfers/hermits in Memphis just got lucky. Now they can order all their HBO programming online, see it delivered within minutes and never have to talk to anyone.
Subscribers log onto the HBO or Time Warner Cable of Memphis sites and enter their zip codes. They then plug in their choices and can even choose to upgrade their HBO service package. The DST Innovis CyberCSR interfaces with the customer's information in the database and delivers the request. Once the request is confirmed, in real-time, the programming selection shows up on the sub's screen before you can say "short attention span."
Hence the name CyberCSR, the entire process takes place without any human interaction.