Getting a jump on data installs
To help meet customer demand for its high-speed cable modem service, Time Warner Cable has purchased one million licenses of BroadJump Inc. 's Virtual Truck Installer. The self-installation software has helped the company reduce the need for a technician to drive to a customer's home to install high-speed Internet services.
Time Warner has been using Virtual Truck Installer since July 1999 with its Austin, Houston and Los Angeles affiliates. The software has cut install times to less than 30 minutes, according to Time Warner Cable officials.