Comcast has suffered several customer service related black eyes this year, including the overly zealous customer service rep that refused to cancel a former subscriber’s service and the allegation that the nation’s top cable operator got another disgruntled customer fired for complaining about his customer service. Comcast Chairman and CEO Brian Roberts took to the customer service stump during Thursday’s third quarter earnings call.
Programmers are holding up Comcast's acquisition of Time Warner Cable and AT&T's merger with DirecTV because they don’t want 108 people from learning the details of their contracts with their distributors. The argument should be blown up from underneath them with a well-placed metaphoric landmine.
“Why won't you give cable subscribers the same rights you're evidently giving broadband customers under the ‘CBS All Access’ plan?” Maybe because broadcasters will make much less money if viewers get to choose to pay for each of the major networks, because everyone expects that tens and tens of millions of viewers won’t.
“Gigabit” has a long way to go in terms of replacing the ubiquitous “cloud services” as the most used tech term, but there’s no doubt that, thanks to Google, Gigabit is now firmly entrenched in at least some consumers’ minds. AT&T, Grande Communications, Google Fiber, TDS Telecom, CenturyLink, Bright House Networks, Atlantic Broadband, and Cox Communications have, or plan to have 1-Gigabit services available.
Nielsen took another hit in credibility when it announced an unspecified technical error led to incorrect ratings for broadcast networks. Cable companies have been dissatisfied with Nielsen’s technical capabilities for reporting, specifically its delay in figuring out a way to measure multi-screen viewing.
The National Cable & Telecommunications Association’s decision to rebrand The Cable Show as INTX, which stands for the Internet and Television Expo, was good fodder for informal conversations at last week’s SCTE Cable-Tec Expo in Denver. The NCTA announced that it was rebranding the show as INTX a week prior to Expo.
FCC chairman Tom Wheeler yesterday stated flatly that in too much of the U.S., there is no meaningful broadband competition, and that competitors are lagging behind public need. If enough people accept his propositions, Wheeler would then be able to justify reclassifying broadband as a communications service.
VIDEO: Senate Republicans are promoting the notion of making local stations a la carte on cable networks with a new YouTube video. The idea has the potential for gaining bipartisan support, even in this bitterly divided Congress, as a consumer-friendly and nearly pure free-market solution.
Speculators on Wall Street, eager for deals to move the market and frustrated by the collapse of talks between Sprint and T-Mobile, have been toying with the names of other companies who might step in and buy T-Mobile. Who's in a position to do it, though?
There are a lot of people insisting that 4K is the next big thing. 4K is demonstrably one of the technologies coming up next, and it is inevitable that 4K will eventually be big, but “next” and “big” both at the same time? You might want to adjust your expectations for the longer term.
The startup has developed a box it that will simultaneously split a TV or tablet screen into four functional windows. 4seTV will be going the retail route for its box, but it has an interesting proposition for cable companies: something for nothing.
The U.S. House of Representatives has reauthorized STELA. The cable industry had hoped to tack on provisions to reform retransmission consent rules, but the House declined. But the House did include language to end separable security requirements. In other words, the House has agreed to let the loathed CableCard die.
Another thing the average viewer doesn’t get is that Aereo and its approach was a hedge against rising cable costs. Retrans fees are going to keep going up. Cable fees are going to keep going up. That’s a win for broadcasters, but for no one else. It’s a clear loss for viewers, larger than most realize.
MSOs are getting crushed by their over the top rivals when it comes to TV Everywhere – an area where the only thing they have to do to become more competitive is to let their customers know that they are, in fact, competing. The Diffusion Group’s advice to MSOs: “Market the damn things.”
John Oliver’s rant about network neutrality early this week was impassioned, entertaining, and, in the end, completely wrong about what network neutrality is and how it works. But that may well end up being irrelevant for a couple of reasons.