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Bright House comes to the aid of storm victims, employees

Mon, 05/02/2011 - 10:18am
Mike Robuck

Bright House Networks has ramped up relief efforts across the board in Alabama after the recent spate of tornados ravaged customers' and employees' homes and knocked out services in some areas.

Bright House Networks, which is the sixth-largest cable operator in the nation, normally shuns the limelight, but the relief work the company has undertaken in Alabama is worth noting.

On the operations side, the company is in full emergency response mode, as its employees have been working around the clock to restore service areas ranging from Birmingham to Montgomery. A large number of the company's employees have been working to get the services up and running despite the fact that their own homes were damaged or destroyed by the 66 tornados.

"We have brought in crews from outside the state to help assess and repair the destruction left behind by the storms," Bright House Networks spokeswoman Kimberly Maki wrote in a recent e-mail to CED. "Many of our dedicated crews are voluntarily working despite the fact their own homes have been damaged, or even destroyed.

"At this point, we are aware of at least 30,000 of our customers who have been affected by the storms' brutal march. The vast majority of the problems stem from the destruction of the power grids across the state, as well as the destruction of our aerial plant. One estimate showed more than 340,000 people without electricity. With that in mind, we are staying in close contact with the local power companies."

In addition to service restoration, Bright House Networks is also reaching out to help its employees and the communities that were impacted by the twisters. Bright House Networks and Advance Alabama Publications – which includes the Birmingham News, Huntsville Times, Mobile Press-Register and AL.com, the newspapers' online affiliate, as well as the Birmingham Business Journal – have donated $1 million to American Red Cross for disaster relief efforts through the Samuel I. Newhouse Foundation.

Bright House Networks has also set up an assistance fund for the employees in Alabama that need help, while employees from the other five states that the company serves are also rounding up their own contributions.

For more information, contact Bright House Networks' Lorelie Johnson at Lorelie.Johnson@mybrighthouse.com.


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