Poor-quality video can lead to high operational and support costs, customer dissatisfaction, and revenue loss. If operators want to avoid those risks, they must take proper steps during the launch and lifecycle of video services to ensure high service quality.
Every digital service provider has a telephony infrastructure to handle customer calls, billing systems with a wealth of subscriber information, and support equipment to maintain services. What if you could allow callers to truly take advantage of these systems and actually enhance customer care without agent assistance? Sounds too good to be true, right?
Mentoring is a type of training that, formally or informally, helps to insure that the knowledge and values that make a company successful have continuity over the long haul. This is by no means a new concept, and is in use today by many well-known and prosperous companies including Microsoft, Boeing, Hewlett-Packard, Intel, Southwest Airlines, and State Farm Insurance.
Australia Major Operators: Austar, Foxtel, Optus, Telstra, TransACT... Singapore Major Operators: MobileOne, Pacific Internet (PacNet), Singapore Cable Vision (SCV), SingTel, StarHub.
There are a lot of things any company can do to alienate its customers, but one of the dumbest is to keep tacking on charges. Piling on fees is especially stupid because there has never been an instance of people being happy about being nickel-and-dimed.
The pairing of the Internet and television sets is in the news again, as aspirants ranging from Apple Inc. to the start-up Sezmi try to lure consumers away from traditional subscription TV and instead to new Internet-over-TV services.
It’s often said that more, better, faster is the American way. This attitude is part of the push, for example, to bring fiber-to-the-home for carriers like Verizon and ultra high-speed broadband over wide swaths of cable system spectrum for providers like Comcast.
Last year the FCC adopted rules for auctioning the 700 MHz band spectrum that included the creation of a 10-megahertz license in the D Block to be part of a Public/Private Partnership for public safety communications. The auction itself was a huge success – it raised $19.6 billion.
CED Presents Live Video from the SCTE Cable-Tec EXPO, 2008
CED Show Daily - SCTE Cable-Tec EXPO
Cable operators and their vendors had plans to have a downloadable conditional access system (DCAS) commercially ready right about now. Given how frequently DCAS has been delayed in the past, it should come as no surprise that DCAS has been delayed again, to sometime in 2009.
At their least intrusive, femtocells may be a technological Switzerland, neither favoring nor opposing the existing broadband infrastructure. At their worst, femtos, which should be in serious trials by the end of this year and on the market early next year, are the advance scouts for invading telecom forces...
There’s good news for all network architects: life is about to get very simple. Why? Services are all migrating to IP/Ethernet, and Ethernet transport technologies are being specified, developed and tested as we speak.
There are many drivers pushing cable operators to an all-digital environment, but no matter what the reason is for the transition, cable operators would be well advised to start working on the roadmaps that will take them down the all-digital roadway.
In the late 1990s, streets across the U.S. were narrowed to one or two lanes as construction crews carved the earth to lay the fiber optics that would shoulder the burgeoning demand for Internet bandwidth. Then the dot-com bubble burst...