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Broadband Direct

Daily news and top headlines for broadband communications engineering and design professionals

The human vision system and video QoE

June 30, 2008 8:40 pm | by Dr. Stefan Winkler, Principal Technologist, Symmetricom | Comments

Poor-quality video can lead to high operational and support costs, customer dissatisfaction, and revenue loss. If operators want to avoid those risks, they must take proper steps during the launch and lifecycle of video services to ensure high service quality.

Enhancing tech support – without agents

June 30, 2008 8:35 pm | by Steve Chirokas, Vice President, SpeechCycle | Comments

Every digital service provider has a telephony infrastructure to handle customer calls, billing systems with a wealth of subscriber information, and support equipment to maintain services. What if you could allow callers to truly take advantage of these systems and actually enhance customer care without agent assistance? Sounds too good to be true, right?

Mentoring to improve productivity (the right way!)

June 30, 2008 8:30 pm | by Tom Gorman, vice president of field operations at Charter Communications, and Don Gall, CTO of Pangrac & Associates | Comments

Mentoring is a type of training that, formally or informally, helps to insure that the knowledge and values that make a company successful have continuity over the long haul. This is by no means a new concept, and is in use today by many well-known and prosperous companies including Microsoft, Boeing, Hewlett-Packard, Intel, Southwest Airlines, and State Farm Insurance.



June 30, 2008 8:25 pm | by CED Staff | Comments

Australia Major Operators: Austar, Foxtel, Optus, Telstra, TransACT... Singapore Major Operators: MobileOne, Pacific Internet (PacNet), Singapore Cable Vision (SCV), SingTel, StarHub.


IN PERSPECTIVE: Nickels add up

June 30, 2008 8:20 pm | by Brian Santo, Editor | Comments

There are a lot of things any company can do to alienate its customers, but one of the dumbest is to keep tacking on charges. Piling on fees is especially stupid because there has never been an instance of people being happy about being nickel-and-dimed.

MEMORY LANE: When TV really clicked

June 30, 2008 8:15 pm | by Stewart Schley, Media & technology writer, Englewood, Colo. | Comments

The pairing of the Internet and television sets is in the news again, as aspirants ranging from Apple Inc. to the start-up Sezmi try to lure consumers away from traditional subscription TV and instead to new Internet-over-TV services.

IN THE LOOP: A matter of time

June 30, 2008 8:10 pm | by Thomas G. Robinson, Executive Vice President, CBG Communications Inc. | Comments

It’s often said that more, better, faster is the American way. This attitude is part of the push, for example, to bring fiber-to-the-home for carriers like Verizon and ultra high-speed broadband over wide swaths of cable system spectrum for providers like Comcast.


CAPITAL CURRENTS: The FCC spectrum auction failure – How to fix it

June 30, 2008 8:05 pm | by Jeffrey Krauss, President of Telecommunications and Technology Policy | Comments

Last year the FCC adopted rules for auctioning the 700 MHz band spectrum that included the creation of a 10-megahertz license in the D Block to be part of a Public/Private Partnership for public safety communications. The auction itself was a huge success – it raised $19.6 billion.


LiveFrom - SCTE Cable-Tec EXPO - 2008

June 29, 2008 8:00 pm | Comments

CED Presents Live Video from the SCTE Cable-Tec EXPO, 2008


CED Show Daily - SCTE Cable-Tec EXPO

June 26, 2008 8:00 pm | Comments

CED Show Daily - SCTE Cable-Tec EXPO


Night (Polycipher) Shift

June 1, 2008 8:45 am | by Brian Santo, Editor | Comments

Cable operators and their vendors had plans to have a downloadable conditional access system (DCAS) commercially ready right about now. Given how frequently DCAS has been delayed in the past, it should come as no surprise that DCAS has been delayed again, to sometime in 2009.

Femtocells and Cable

June 1, 2008 8:40 am | by Jim Barthold, Contributing Editor | Comments

At their least intrusive, femtocells may be a technological Switzerland, neither favoring nor opposing the existing broadband infrastructure. At their worst, femtos, which should be in serious trials by the end of this year and on the market early next year, are the advance scouts for invading telecom forces...


One network - All services

June 1, 2008 8:35 am | by Ben Legault,Director of Marketing, Ciena | Comments

There’s good news for all network architects: life is about to get very simple. Why? Services are all migrating to IP/Ethernet, and Ethernet transport technologies are being specified, developed and tested as we speak.


All-digital: How to get there from here

June 1, 2008 8:30 am | by Michael Robuck, Senior Editor | Comments

There are many drivers pushing cable operators to an all-digital environment, but no matter what the reason is for the transition, cable operators would be well advised to start working on the roadmaps that will take them down the all-digital roadway.


The new digital deal

June 1, 2008 8:25 am | by Brian Savory, Director of Business Development, ADVA Optical Networking | Comments

In the late 1990s, streets across the U.S. were narrowed to one or two lanes as construction crews carved the earth to lay the fiber optics that would shoulder the burgeoning demand for Internet bandwidth. Then the dot-com bubble burst...



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