WEB Extras - March 2011
Let’s chat. Do you want to improve customer service?
Growing competition from telecommunications companies is forcing many cable providers to take their customer service capabilities to the next level. New customer service channels on the horizon are presenting significant opportunities for cable providers eager to engage with their customers on their own terms.
Telus International’s vice president of service provider solutions, Brent Allison, explains how cable companies and telecommunications companies can maximize their customer service presence using online chat – one of the newest and more profitable customer service and sales channels available.
Unleashing the potential of the cable return path
Register now for the March 23 Webinar, where Motorola engineers will describe how, together with a major U.S. operator, they devised and installed technology that allowed the MSO to achieve well over 300 Mbps on the cable upstream in the 5 to 42 MHz return path. Sponsored by Motorola.
Passive optical LAN, the latest shift in LAN technology
Passive optical network (PON) technology is proven. Motorola argues that PON is suitable not only for large distribution networks, but now also for local area networks, with extraordinary benefits in terms of both capex and opex. Cable operators, which tend to concentrate on the SMB market, can leverage PON to provide carrier-grade services for enterprise customers using PON. Sponsored by Motorola.
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