Software/ customer care products
A marriage made in Alaska: Alopa ties the knot with GCI
SANTA CLARA, Calif.-GCI, Alaska's largest broadband service provider, is deploying Alopa Networks' MetaServ Provisioning platform. GCI selected MetaServ to automate the provisioning of Internet services on both its existing proprietary Com21 equipment, as well as its next-generation DOCSIS 1.1 hardware from
"We went to Alopa with two requirements-deliver today's HSD services, but also bring us a platform that can span the needs of tomorrow. After reviewing many solutions in the marketplace today, Alopa's MetaServ was the best solution that addressed both our existing DOCSIS 1.1 needs and provided a clear path for our future plans as well," said Terry Nidiffer, vice president of Internet services at GCI, in a statement.
The MetaServ platform will be used to define and deliver services to new and existing customers.
MetaServ enables MSOs to cut provisioning and mediation costs by automating service creation, provisioning, billing and customer care under the control of one integrated intelligent solution.delivering and how their business is performing at any one time.
Imagine Broadband demos OSS
ANAHEIM, Calif.-Imagine Broadband is showcasing its operational support system (OSS) products at the Show. The company has already provided some of its products to Telewest Communications, which provides multichannel television, telephone and Internet services to more than 1.7 million households in the United Kingdom, and voice and data services to more than 69,000 business customers.
The Imagine Instant Provisioning suite enables new products to be implemented quickly and efficiently. With it, Telewest customers will soon be able to access greater bandwidth on-demand, without operator assistance.
Imagine's Service Assurance package allows operators to get a true view of the services they are delivering and how their business is performing at any one time.
Convergys offers new GUI
CINCINNATI, Ohio-Convergys Corp. has announced the availability of a new graphical user interface (GUI) for its ICOMS billing and customer care solution. Deployed and beta tested at Galaxy Cablevision, the new user interface enables operators to improve customer care and reduce customer service representative training requirements, according to the company.
The new browser-based GUI provides quick upgrades through a central server, rather than at each workstation.
CSG enhances workforce automation tool
ENGLEWOOD, Colo.-CSG Systems Inc. has released version 3.0 of Workforce Express, a suite of tools that automates dispatch and field operations. CSG Workforce Express' three applications-CSG Workforce Management, CSG TechNet and CSG TechNet CE-all interface with CSG's core customer care and billing system, enabling dispatchers to automatically route technicians to assignments based on skills and locations from a single desktop.
New features include a "best job" routing capability, which gives the dispatcher the ability to, on demand, locate the best jobs for a technician. Map enhancements include turn by turn directions for technicians using Web-enabled cell phones, handheld devices and laptop computers. In addition, Workforce Express includes a tool for dispatchers to drag-and-drop multiple jobs on a map and assign them to a technician working in that area.
Also, point to point communication tools enable technicians to speak to one another or to dispatchers, reducing the amount of time spent on the telephone. Finally, mass updates of trouble call work orders are now possible.
ADC unveils Software
MINNEAPOLIS-ADC has announced its FastFlow Broadband Provisioning Manager (BPM) software for voice and data service provisioning over IP cable networks. FastFlow BPM supports DOCSIS/EuroDOCSIS 1.0/1.1 and PacketCable/EuroPacketCable network standards, allowing operators to offer services such as multiple ISP selection, or open access, tiered service classes and primary line IP telephony. It features a fully redundant, multi-threaded design.
Narad Networks' OS aims to simplify, streamline
ANAHEIM, Calif.-Broadband IP services company Narad Networks has announced the release of a complete software operating environment for the creation, provisioning and management of new broadband services. The Narad Services Operating Systems (NSOS) is an essential piece of the company's product suite that aims to autonomously manage the complex service provisioning and back office tasks that go along with offering advanced services like VPN, enterprise video-on-demand and storage area networking.
The operating system itself is built on a flexible Java platform that uses standard XML interfaces, and provides an open architecture to interoperate with existing OSS systems. The NSOS also allows operators to provision services across the network, from software-enabled CPE to service gateways residing in a service delivery data center at the headend.
CSG unveils tools to keep customers who are 'flight risks'
ENGLEWOOD, Colo.-CSG Systems Inc. is demonstrating its new predictive analytics technology, which is geared toward combating customer churn and increasing profitability, at the Western Show. ProfitNow!, an intelligent CRM tool for converging communications companies, is geared toward reducing customer churn, which amounts to an estimated $9 billion in lost revenue each year. The package uses predictive analytics technology to identify which customers are at risk of flight, and recommends tailored solutions customer service representatives can use to retain those customers.
ProfitNow! also includes a product that enables service pro