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L.A. sues TWC over 2007 service problems
By Brian Santo
CedMagazine.com - June 06, 2008

The city of Los Angeles, on behalf of Angeleno cable subscribers, is suing Time Warner Cable (TWC), accusing the MSO of breaking multiple laws and seeking to impose millions of dollars in fines against the company.

The suit accuses TWC of “unlawful, unfair and fraudulent business acts and practices and deceptive advertising,” mostly associated with an alleged failure by the company to make good on claims of improved service after taking over the Los Angeles-area system, which was formerly operated by Adelphia, the Associated Press reports.

The suit covers the period after the Adelphia acquisition, from August 2006 to the spring of 2007, during which subscribers complained about bad service and improper billing.

The suit complains TWC promised prices would not be increased, but it removed some channels from its basic subscription package, effectively forcing subscribers to pay more if they wanted to receive the same channels.

The company also billed subscribers for service "that was so intermittent and inferior in quality that it was not much better than no service at all," the suit claimed.

More Broadband Direct:

• MSOs invite duopoly to finish Polycipher DCAS

• Cablevision comes to terms on options-backdating lawsuit

• L.A. sues TWC over 2007 service problems

• Martin's free, wireless high-speed Internet service delayed

• Arris garners PacketCable compliance from CableLabs for E-MTA

• Sony bringing YouTube videos to some LCD flat-panel TVs

• Broadcom co-founder faces drug, conspiracy, securities fraud charges

• Broadband Briefs for 6/06/08


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