Cox Communications will close the doors on some of the smaller call centers across its footprint in order to centralize operations into seven large call centers. Streamlining its call center operations could lead to a 3 percent cut, or roughly 436 employees, in Cox’s overall work force, but some of those laid off employees could migrate to the larger call centers.
Dish Network has added some bells and whistles to its Dish Explorer app that works with its whole-home Hopper DVR platform. Dish subscribers with the app can now use their iPads for volume and power control on their TVs, and now there are also personalized program recommendations based on viewing habits.
Bright House Networks Enterprise Solutions is laying claim to being the first cable operator in the nation to achieve the CiscoMaster Service Provider Certification, which is under the auspices of the Cisco Cloud and Managed Service Program.
At the heart of SkyLife's SOD service is the Alticast Media Cloud Platform, which is comprised of four major components: a Cloud content ingest/delivery system, a Cloud service system, a Cloud media storage system and a Cloud streaming system.
The MSO lost 18,000 video subs in its fourth quarter, with a net gain of only 6,000 Internet subscribers. With minimal opportunity to grow subscriber numbers, the company is trying to make everything more efficient for the customer. “Most of what we did was make the customer happier, and that’s what we’re pursuing," CEO James Dolan said.
Disney is launching a digital movies app that allows fans to store movie purchases online and play them back over Apple devices and computers. The app is built on The Walt Disney Co.'s KeyChest technology, which stores and records consumers' purchases of digital movies on distant servers.
A variety of mobile wallet systems store credit or debit card information on phones in encrypted form, offering more security than standard plastic cards with magnetic stripes. To make a purchase, simply tap the phone on a card reader or wave a bar code over a scanner. Yet most people still prefer plastic.
The video game broadcasting service Twitch is bringing a slew of fresh features to Microsoft's newest console, including an update next month will lead to more broadband traffic: the ability to live stream video games, join in on games with broadcasters, initiate game broadcasts with voice commands, archive game clips and watch Twitch streams broadcast from any device, including the PS4.
Veveo’s recommendation engine continually learns and adapts to the requests of each individual viewer. That will be combined with Rovi’s search and recommendation capabilities, which are based on its extensive metadata, which includes detailed information and professional editorial on millions of movies, TV shows, sports programming, music, games, and books.
Vyve Broadband, which recently changed its name from BCI Broadband, will make its move from analog to digital by working with TiVo and Evolution Digital. The deal marks the first time that DVR pioneer TiVo has used digital transport adapters to provision its service with a cable operator.
The Qplay is controlled through an application that can be installed on an iPad or iPhone to select video separated into categories, or "Qs." All the video is stored in remote data centers so the line-up remains in sync even when a user switches from watching on a TV screen to viewing on an iPad or another device.
The Society of Cable Telecommunications Engineers (SCTE) is seeking papers and presentations for technical sessions at this fall’s SCTE Cable-Tec Expo Sept. 22-25 in Denver. SCTE said that its SCTE Cable-Tec Expo 2014 Program Committee was targeting papers that addressed technologies, best practices, solutions, workforce training, and case studies.
According to a recent report, 2013 was a banner year for the Ethernet switch market. The Layer 2-3 Ethernet Switch market exceeded $22 billion last year, with most segments achieving record revenues during the year, according to the report by Dell’Oro Group.
After years of bickering, online video purveyor Netflix and media giant Comcast, the largest U.S. broadband service, are working together to provide their subscribers with a more enjoyable experience when they're watching movies and old television shows over high-speed Internet connections. The new partnership is part of a breakthrough deal that was announced Sunday.
The chipset (SC6821) combines a “low memory configuration and high level of integration” to drive down costs. More specifically, Spreadtrum says the chipset could support smartphones with 3.5-inch HVGA touchscreens, integrated Wi-Fi, Bluetooth and camera functions.