With their $45 billion merger making the regulatory rounds, the last thing Comcast and Time Warner Cable needed was a very public black eye in American Customer Satisfaction Index survey (ACSI), which was released yesterday. To recap, Time Warner Cable finished dead last in customer satisfaction for both its video and data services while Comcast was second to last in the same catagories in the survey.
Antitrust experts say AT&T's bid for DirecTV could reap immediate regulatory rewards. Coming so quickly on the heels of a rival cable company merger —the pairing of Comcast and Time Warner Cable— makes it easier for regulators to approve both transactions because they create two counterbalanced giants in pay TV.
Netflix will expand into Germany, France and four other European countries later this year as the Internet video service tries to build an international following that might eventually surpass its U.S. audience. The additional markets announced Wednesday will extend Netflix's reach into nearly 50 countries, including 13 in Europe.
Teleste and Casa Systems said they are collaborating on the development of a distributed CCAP/remotePHY solution based on Casa’s C100G CCAP platform and Teleste’s RemotePHY optical node. The companies plan for proof-of-concept implementation by late 2014.
Telefunken Communications is in the process of deployoing PON technology from Aurora Networks. The company began to launch new internet services in April, including 150 Mbps broadband for residential customers and up to 250 Mbps (symmetrical) for business customers.
Pi Telecom and RGB have integrated the former's MediaStage family of products with the latter's software-based encoding. The solution has already been deployed with Megafon, one of Russia's largest mobile operators, to deliver more than 200 live channels and a range of services.
Pay-TV subscribers’ satisfaction with their video services from some of the largest providers is eroding, according to the latest annual survey by the American Customer Satisfaction Index (ACSI.) The survey didn’t bode particularly well for would be merger partners Comcast and Time Warner Cable, which dropped 5 percent and 7 percent, respectively, in the survey’s video customer satisfaction rankings.
With the notable exception of Comcast, most cable operators in North America continued to bleed out basic video subscribers in the most recent first quarter earnings reports, but those losses were at least partially offset by increasing average revenue per user (ARPU), according to a recent report by Infonetics Research.
Given all of the Wi-Fi related news over the past few months, an interesting press release came over the transom this morning. Benu Networks announced today that a “major North American MSO” had deployed its technology for community Wi-Fi deployments. Benu added more mystery to release by saying that it was in lab trials with two more North American service providers.
S3 Group announced it would perform automated testing on Nagra’s OpenTV 5 set-top box middleware and guide offerings. Nagra will use S3 Group’s video test automation platform, StormTest Development Center, to achieve ongoing quality assurance, improve responsiveness, and speed up turnaround times.
Incognito Software has promoted William L. Yan to chief operating officer. Yan had been Incognito’s senior vice president for worldwide sales. He is a 20-year veteran with experience spanning business development, sales, and marketing for established technology firms and early stage, venture-funded startups.
Cablevision Systems has hired Kevin Packingham as executive vice president, product management. He arrives at Cablevision from Samsung Telecommunications America, where he was chief product officer, managing Samsung’s portfolio of handsets, tablets and wearable devices in the U.S.
Envivio vice president of strategy and corporate development at Envivio talks about ultra HD (aka 4K) TV, the benefits of hosting video services in the cloud, and how cable network operators can manage encoding and transcoding technologies to make multi-screen video delivery easier.
Dave Sheffey vice president of sales at Napco Security Technologies discusses how broadband-based security systems are available not just for the residential market, but also for the commercial market. Napco Security provides systems that cover both fire and intrusion.
Mark Bell, the NCTA's vice president of industry affairs, introduces the film challenge hosted by The Cable Show, along with an overview of some of the other events and demonstrations the NCTA hosted at Imagine Park, including a display of Things being hooked up to the Internet of Things, and presentations of other new technologies and services.