While Verizon had the highest customer satisfaction results for its customer service calls, Comcast received the worst marks out of the nine companies that were surveyed. Out of the nine categories in the customer service survey, Comcast scored the lowest in eight, according to a survey by Vocal Laboratories (Vocalabs).
Welcome to addressable TV, an emerging technology that allows advertisers — Senate hopefuls and insurance companies alike — to pay some broadcasters to pinpoint specific homes. Eearlier this year, DirecTV and Dish Network announced a partnership that would allow political clients to reach into about 20 million households by matching up customers' identities with their satellite receive.
With some of the DOCSIS 3.1 (GigaSphere) specs being published by CableLabs last year, it’s time to start planning for the operational changes at the plant level for deployments, and discuss what type of monitoring tools will be needed. Listen to the recorded version now! Find a follow-up Q&A here.
Among connected devices, those expected to enjoy higher production numbers this year include video game consoles, media tablets, mobile handsets, liquid-crystal display televisions (LCD TVs), set-top boxes and mobile PCs. In contrast, IHS expects declines in digital still cameras, camcorders, desktop PCs, DVD players/records and portable media players.
The Sochi games are the first Olympics worldwide where more hours of video are available online than on television, rapidly transforming the way people experience the event. More than 30 million people in the United States have visited NBC's Olympics websites. And "Curling is almost unstoppable."
Everyone, it seems, has an opinion on Comcast’s $45 billion takeover attempt of Time Warner Cable. While it’s going to take some time to let the proverbial dust settle, and for the various regulatory bodies to make their decisions, here are a few more points to consider.
There's nothing like a bidding war to turn the stock of a lackluster company into a star. Shareholders of Time Warner Cable, which has been losing video customers, are big winners after rival Comcast agreed to buy the company for a nice premium. Whether Comcast owners will see any benefit is less certain.
Comcast and Time Warner Cable regularly rank at the bottom of the pay TV industry when it comes to customer satisfaction. So it didn't take long for customers to vent frustrations online over high prices, spotty service and fears of a monopoly after Comcast announced its $45 billion purchase of Time Warner Cable.
Technologies are being introduced and are evolving at break-neck speeds. Everybody has their fingers in everyone else’s pies. Competitors pop up, fall by the wayside, morph into allies. We not only figured out what the most important trends, technologies, companies, and people are today, but also ranked them in order of importance. Voila: the 2014 edition of the Broadband 50. Enjoy.
All relevant forms of payment – credit, debit, coupon, reward redemption – need to be available directly and at the speed of machines from the customer’s device. The more real-time options of payment operators can offer, the more opportunity for transaction-based revenue they can tap.
Two years ago, member companies of CableLabs developed the DOCSIS Provisioning of EPON (DPoE) specification as an extension of the earlier DOCSIS certification programs with the goal of increasing interoperability and productivity, while providing cable operators with a means to deliver business connectivity services over fiber networks. The DPoE specification makes it possible to implement DOCSIS provisioning.
Consumer hunger for media-rich mobile communications is driving wireless operators to increase bandwidth at their cell sites to accommodate the dynamic growth of data, video and voice traffic generated by bandwidth-hungry applications. As a result, cell tower backhaul represents an enormous business opportunity for cable operators.
Malone is a tremendously astute executive, who knows full well that Wall Street loves a deal. Furthermore, TWC had been turning in some disappointing quarterly results, and Wall Streeters fervently despise disappointment. All that combined with the retirement of Glenn Britt, and TWC looked like a pretty good opportunity.
The Magi 550 series gateways will incorporate eight tuners and H.264 transcoders. They will have 802.11ac access point for wireless distribution, MoCA for HD video distribution over existing coax cabling, and Boxless for supporting multiple TVs from a single set-top box.
Cisco's Q2 results included a $655 million charge to address issues with memory components, and the prior quarter's results include a $926 million tax benefit. After adjusting for those and other special items in both periods, the company earned 47 cents per share, compared with 51 cents per share last year.